ACCESSIBILITY
Everyone is welcome at Bluey’s World, and we want every guest to be able to share in the experience.
This page sets out the accessibility and support available so you can plan your visit with confidence.
If there is something you need that isn’t covered here, please email us at info@blueysworld.com.au before your visit to request it. Tell us what would help, and we will do our best to make it work.
The experience is a live, timed one, so we can’t always promise everything, but we will always listen and try our best.
Everyone is welcome at Bluey’s World, and we want every guest to be able to share in the experience.
This page sets out the accessibility and support available so you can plan your visit with confidence.
If there is something you need that isn’t covered here, please email us at info@blueysworld.com.au before your visit to request it. Tell us what would help, and we will do our best to make it work.
The experience is a live, timed one, so we can’t always promise everything, but we will always listen and try our best.
BOOKING AND TICKETS
Guests requiring assistance throughout this experience can purchase a standard ticket and add one companion ticket for their companion/support worker during the ticket booking process. Registered companions/support workers must show their ID card at the venue entrance for complimentary entry.
Bluey’s World accepts Australia-wide companion cards only.
You don’t need to book separately for wheelchair access when purchasing tickets for Bluey’s World. Book your tickets as normal.
GETTING HERE AND PARKING
Accessible parking bays are available behind Bluey’s World at Dock D, 281 MacArthur Avenue.
Drop-off bays for vehicles and taxis are located close to the venue entrance, at 281 Macarthur Avenue. The path from the car park to the entrance is step-free and is the same path everyone uses.
For full directions, public transport and parking, see our Getting Here page.
For more information about Accessibility at Bluey’s World, please email info@blueysworld.com.au
AROUND THE VENUE
Yes. Bluey’s World is fully wheelchair accessible throughout, with step-free routes and bypass options around any activity. Just ask any team member in a STAFF t-shirt if you would like a step-free route or a hand.
Wheelchairs are not available for hire, but you are welcome to borrow one for free on a first-come, first-served basis.
The experience is enjoyed standing and walking, and includes some stairs and level changes, uneven surfaces, and a few spaces where children may like to crawl or climb. Step-free routes and bypass options are available throughout, so please take your time and ask a STAFF team member for the route that suits you.
We have accessible toilets, with tactile and Braille signage. There are baby-change tables in the accessible toilets and a dedicated parents’ room. You will find seating and rest points across the venue, and free water stations both inside and outside.
Yes, at any time. If you or someone in your group needs a break or wants to head out, let any STAFF team member know and we will help you.
SENSORY AND HIDDEN DISABILITIES
Bluey’s World can be a highly stimulating and interactive space, where a variety of senses can be engaged. Sensory backpacks are available to borrow from the Info Booth, packed with helpful items including noise-cancelling headphones, over-ear protectors, fidget toys and weighted lap pads. Hidden disability lanyards are also available.
Quiet Zones in Pavilion 2 (Neighbourhood side) offer a calmer space with reduced lighting, muted colours and sound-dampening, if you or your child need a break from the stimulation.
Yes. Sensory Sessions run with reduced capacity and reduced sound and lighting. Session dates are shown in the booking pathway on our website, so you can choose one that suits you.
Sensory Sessions are on the following Thursdays at 1pm:
28th May
18th & 25th June
16th* & 23rd July
20th & 27th August
17th & 24th* September
15th & 22nd October
*This session is at 2pm
Some lighting sequences include dynamic flashing and patterned lighting effects, but there is no strobe lighting. If you or your child are sensitive to light, please keep this in mind when planning your visit, and talk to us if you would like more detail.
Bubble effects are used in some areas of the experience. We do not use smoke, haze or fog.
We are a proud member of the Hidden Disability Sunflower Program.
Lanyards are available to collect from the Info Booth, and our team knows that a lanyard is a quiet way of letting us know you may need a little extra help or understanding.
COMMUNICATION
Yes. Interpreter-led Auslan sessions run on selected dates. Dates are shown in the booking pathway on our website alongside our Sensory
Sessions will be conducted with two Auslan interpreters during the guided tour element of the Experience.
Auslan Sessions are on the following Wednesdays at 1pm:
27th May
24th June
29th July
26th August
22nd September*
28th October
*This session is on Tuesday at 2pm.
ASSISTANCE ANIMALS
Yes. Trained assistance animals are welcome throughout the venue, on a lead or harness. Guide and hearing dogs carry a handler identity card, and we may ask for evidence that your animal is an assistance animal. Emotional support animals are welcome too. Because Bluey’s World is a busy, bright and loud environment, we will have a quick chat with you on arrival to make sure your animal will be comfortable and settled. Animals stay on a lead (up to one metre), and our team may ask you to step out if your animal becomes distressed or is affecting other guests.
ON THE DAY
The Info Booth, at the front of Pavilion 2, is our hub for guest assistance, lost property and reuniting groups. You can also ask any team member in a STAFF t-shirt at any time. We have first-aid-trained staff on site.
Yes. There is a meeting point sign at the front of the venue, before you head in, where families, groups and school visits can arrange to gather. If anyone gets separated once inside, speak to a STAFF team member or head to the Info Booth and we will help reunite you.
ON THE DAY
We would love to help you plan your visit. Contact us at info@blueysworld.com.au or 07 3732 4975 and tell us what you need. You can also find more in our FAQ and our Guest Information and Pre-Visit Guide.