FAQS
General information
Bluey’s World is a one-of-a-kind guided immersive experience, that takes you into the Heeler family’s iconic Queenslander home, backyard and beyond – for real life! Explore multiple rooms and play games from Bluey, as you embark on an interactive adventure with your guide through the vibrant and playful world of Bluey.
This expansive, multi-sensory experience features real-life sets, recognisable scenes, and beloved characters and games from hit-show Bluey.
Bluey’s World is open seven days a week. Please check the schedule on the day you plan to attend, as session times may vary and we will be closed on a few days for maintenance.
Please arrive at the time stated on your ticket. You will be admitted to the experience within 30 minutes of your ticket time.
The guided experience lasts approximately one hour from entry time. Guests are welcome to stay to enjoy the neighbourhood playground, Bluey’s World shop, and café at the end of the experience for up to an hour.
Bluey’s World is an interactive and immersive experience where everyone will have a chance to participate and play their favourite games from Bluey.
Ticketing
We strongly recommend booking in advance online. Each timed entry has a limited capacity, and we expect this event to sell out. There will be a Box Office at the venue which will only have tickets for sessions which are not sold out.
Tickets for children under 2 years are free of charge; please speak with event staff on arrival.
Prices and session times vary. Check the official schedule and prices on the event website for your preferred date.
No, tickets are valid only for the specified time session.
All exchanges must be finalised 48 hours before the time and date on your current tickets.
Exchange requests can be lodged via emailing info@blueysworld.com.au with your current ticket information and preferred new session.
Like-for-like exchanges can also be processed via the Ticketek app. App exchanges must be processed at least 72 hours in advance of your current tickets. For more information visit this page.
All requests are at the discretion of the event producers.
Refunds are not available unless your session is cancelled by the event organiser.
We are not able to offer refunds once tickets have been purchased. If you have selected the Ticketek refundable ticket option, please see here for further information on eligibility and how to apply for a refund if applicable.
Group bookings are available for groups of more than 15 people. More information and enquiries on our Groups Page.
Yes, school bookings are available at discounted prices during term time for groups of more than 10 children. More information can be found on our Groups Page.
Gift vouchers can be purchased here.
Gift vouchers can then be used as the payment method when the gift receiver goes to pay for tickets on the Ticketek website.
VENUE
The Northshore Pavilion is a cashless venue.
Alfie’s Gift Shop sells exclusive Bluey’s World merchandise inside the experience during opening hours. A valid Bluey’s World ticket is required to gain access to Alfie’s Gift Shop. We do not currently have the facilities to sell Bluey’s World merchandise online.
Yes, Northshore Pavilion has restrooms and baby-changing facilities.
We strongly advise leaving prams at home or in the car.
We have limited and unattended pram parking available and do not allow pram inside the experience. Bluey’s World is not responsible for any lost or stolen items.
Baby carriers are highly recommended!
There are no luggage storage facilities at Bluey’s World.
Outside food and drinks are not permitted, but the café at Bluey’s World will be serving cold and hot snacks and refreshments!
We do not sell or process any products that contain peanuts or tree nuts as a listed ingredient. We do handle some pre-made products that are labelled as potentially containing traces of nuts and other allergens.
Accessibility
Yes, the venue is designed to be accessible for individuals with all mobility needs. Visit our Accessibility page for more information.
CONTACT
Contact info@blueysworld.com.au or call 07 3732 4975 with your enquiry
